We're here to help
Extension, account, payments, and device help — U.S. Eastern business hours.
Hours
Mon–Fri · 9–6 ET
Excludes U.S. federal holidays
Replies
Usually within 1 business day
Please allow up to 2–5 business days in busy periods · Mon–Fri 9–6 ET
What we cover
- Install, modes, filters, and booking guidance
- Signup, verify, login, and password help
- One-click connect and device troubleshooting
- Plan access, payments, and billing history
- Reproducible extension or website defects
Response targets
During support hours · most replies within 1 business day
Access issue
Paid but Pro / Pro+ missing
Product issue
Core feature not working
General
Setup, billing records, feedback
Typical replies during support hours — busy weeks may take up to 2–5 business days.
Your account stays yours
We never ask for Amazon Relay passwords or OTPs. If anyone does, it's not Riley Pulse — tell us and don't share them.
How we help
We fix Riley — install, Connect, plans, and desk issues. Load availability, pay rates, and Relay's own uptime are controlled by Amazon Relay; we keep your extension and account running smoothly.
Faster replies
Include your account email, plan, browser + extension version, and a screenshot or steps. For billing, add the payment ID.
Quick tip
Unlocking Smart Booker
Smart Booker comes with Riley Pro. After checkout, open Dashboard → Connect extension (or tap Sync plan in the popup) and it's ready to go. Your first payment is covered by our 7-day money-back guarantee.
Contact
Email support
Official channel for account, billing & technical help