Refund & Cancellation Policy
Last updated: September 25, 2026
We want billing to feel simple and fair. Here's how cancelling works, and when we can help with a refund on Riley Pulse monthly and yearly plans.
7-day money-back guarantee
Use Riley Pulse in the first 7 days after your first payment. If no load gets booked on your Amazon Relay account, we'll refund that payment in full, subject to the terms below.
Guarantee terms
- Applies only to your account's first payment, monthly or yearly. Renewals, upgrade payments (for example Riley Pro to Riley Pro+), and later payments aren't covered.
- The 7 days are 7 back-to-back 24-hour days that start at the exact time of your payment — 168 hours in total. Day 1 is the first 24 hours after you pay, so a late-night payment still gets a full first day.
- Ask before the 168 hours end. Since every day counts, the best time is on day 7, after that day's run time. Log in to your Riley Pulse account, then send a request from our Support form (topic "7-day money-back request").
- "Use" means the extension was signed in to your Riley Pulse account and you ran Watch or Smart Booker for at least 6 hours in each of those 7 days — every day, no days skipped.
- "No load booked" means no load was booked on your Relay account in that time while Riley Pulse was installed — whether through Smart Booker, Quick Claim, or manually.
- We check requests against our records. If they're incomplete, we may ask for a screenshot of your Relay "My Loads" page.
- One guarantee per person, account, and Amazon Relay company.
- Not available if a chargeback or payment dispute is open for that payment, or in cases of fraud, misleading information, or multiple accounts used to claim it again.
- The refund goes back to the original payment method, and paid access from that payment ends.
- We may change or end this guarantee for future purchases; payments already made keep the terms that applied when they were made.
Cancel anytime
You can turn off auto-renew at any time from your Billing page — no contracts and no cancellation fees. Once cancelled, you won't be charged for any future billing cycle.
You keep what you paid for
After you cancel, your paid access stays active until the end of the period you've already paid for. You can keep using Smart Booker and every paid feature right up to that date.
About refunds for the current period
Riley Pulse is a digital service, and paid access starts the moment your payment goes through. Outside the 7-day money-back guarantee above, the current billing period isn't normally refunded once access is active — cancelling simply stops the next renewal.
When we're happy to help
If something went wrong on our side, we'll make it right. This includes:
- Duplicate charges or billing mistakes
- A payment where paid access couldn't be applied because of our system
- Any refund required by applicable law
Things outside our control
We can't usually refund for things that happen on the load board itself — for example, board changes, a missed booking, or restrictions on a carrier account — or for a change of mind after access has started (other than the 7-day money-back guarantee). If you're unsure, write to us anyway; we read every request.
How to reach us
For the 7-day money-back guarantee, log in and use the Support form — that's the only way to request it.
For a duplicate charge, a billing mistake, or paid access that didn't apply, email support@riley-pulse.com from your account email with the payment date, amount, payment reference, and a quick note about what happened. That helps us review it faster.
What happens after a refund
- Full refund: the unused paid time from that payment is removed and its auto-renew is stopped, so you won't be charged again. Paid time from your other payments stays.
- Partial refund: your plan, access, and auto-renew stay exactly as they were.
- Payment dispute / chargeback: treated like a full refund while it's open. If the dispute closes with the payment standing, the access from that payment comes back.
We email you whenever a refund changes your access.
Refund timing
Once a refund is approved, we start it promptly — usually within a few business days. After that, posting time depends on the payment processor and your bank or card issuer.