Refund & Cancellation Policy
Last updated: July 30, 2026
This policy explains how cancellations and refund requests are handled for Riley Pulse monthly subscriptions.
Overview
Riley Pulse is a digital software service delivered immediately after successful payment and account activation. Because access begins right away, refund requests are handled under the rules below.
Canceling your subscription
You may cancel auto-renew at any time from your Billing page. Cancellation stops future renewals so your payment method will not be charged again for a later billing cycle.
Access after cancellation
When you cancel, your paid access remains active until the end of the billing period already paid for, unless access is otherwise suspended for abuse, chargeback, fraud, or policy violations.
Standard refund position
The current billing period is generally non-refundable once paid access has been activated. Canceling stops future renewals but does not automatically reverse the charge for the current period.
Possible exceptions
We may review refunds in limited cases such as duplicate charges, billing mistakes, payments where paid access could not be applied due to our own system error, or refunds required by applicable law.
What usually does not qualify
Refunds are not usually granted solely because a third-party board changed behavior, a booking was missed, a carrier account had restrictions, or a user decided not to continue using the service after access had already been delivered.
How to request a review
Email support@riley-pulse.com from your account email with the payment date, amount, payment reference, and a short explanation of the issue.
Processing timeline
If a refund is approved, we will initiate it within a reasonable business timeframe. Final posting time depends on the payment processor and your bank or card issuer.