Question 1

Is Riley Pulse free, and do I need a credit card?

Accepted Answer

Yes — Forever Free needs no credit card. It includes watching, alerts, unlimited searches, and 1 Quick Claim per day. When you’re ready for hands-off booking, Riley Pro unlocks Smart Booker.

Question 2

Will it book loads without my permission?

Accepted Answer

Never. Riley only books when Smart Booker is on and you press Start. If Smart Booker is off, it watches and alerts you — it will not book on its own.

Question 3

How fast does Smart Booker book a load?

Accepted Answer

As fast as ~0.1 seconds. Smart Booker skips Relay’s Book and Confirm buttons and sends the claim straight to Relay the moment a matching load appears — no clicks, no waiting on screens. Typical claims land in about 0.1–0.3 s, depending on your internet and Relay’s servers.

Question 4

How fast can Riley refresh and catch loads?

Accepted Answer

Riley keeps your Relay search refreshing continuously at a safe, adaptive pace, so new matching loads are spotted almost instantly — and with Smart Booker on, claimed in as little as ~0.1 s.

Question 5

Does Riley Pulse store my Amazon login or carrier data?

Accepted Answer

We never see or store your Amazon Relay password. When you Connect, Riley syncs account and plan info, a device link, your confirmed Relay company name, and light dashboard stats (including pay and reference for loads you book, for your analytics). Full load listings stay in your browser — we don’t sell carrier data.

Question 6

Can I use multiple Amazon Relay companies?

Accepted Answer

Free and Riley Pro support up to 1 Relay company, across all your browsers. Riley Pro+ supports up to 3 Relay companies, and you can switch between them yourself.

Question 7

What if Riley doesn’t work for me?

Accepted Answer

You’re covered by our 7-day money-back guarantee: if no load gets booked on your Relay account in the first 7 days after your first payment, send a “7-day money-back request” from the Support page and we’ll refund that payment in full. Terms apply — see the Refund page.

Question 8

How does billing and cancellation work?

Accepted Answer

Cancel anytime in one click from Billing. There are no long contracts or cancellation fees, and your paid access stays on until the end of the period you’ve already paid for.

Quick answers for Relay desks

Quick answers for Relay desks