We're here to help
Practical help for the Riley Pulse extension, your account, payments, and device connection — based in the United States.
Time zone
U.S. Eastern (ET)Support hours
Monday–FridayResponse target
1 business dayWhat support includes
Response targets
Targets apply during support hours and are not guaranteed resolution times.
Technical review window
Technical reviews run Monday–Friday during published U.S. Eastern support hours.
We use this window for reproducible defects, device connection reviews, plan access checks, and payment reconciliation.
Requests received late in the day may move to the next business day.
Important boundaries
We never need your platform password, session cookies, or one-time security codes.
We cannot guarantee available loads, booking success, rates, revenue, or third-party uptime.
Support does not operate or make business decisions for your carrier account.
Support guides
Move Riley Pulse to another companySame-device reconnects, new devices, and device releaseBefore contacting support
- 1Your Riley Pulse account email and current plan
- 2Extension version and browser version
- 3A screenshot and the exact steps that produced the issue
- 4Payment ID or order ID for billing requests
Contact Riley Pulse
How can we help?
Email is the official channel for account, billing, and technical requests.