We're here to help
Extension, account, payments, and device help — U.S. Eastern business hours.
Hours
Mon–Fri · 9–6 ET
Excludes U.S. federal holidays
Replies
Usually within 1 business day
Please allow up to 2–5 business days in busy periods · Mon–Fri 9–6 ET
What we cover
- Install, modes, filters, and booking guidance
- Signup, verify, login, and password help
- One-click connect and device troubleshooting
- Plan access, payments, and billing history
- Reproducible extension or website defects
Response targets
During support hours · most replies within 1 business day
Access issue
Paid but Pro / Pro+ missing
Product issue
Core feature not working
General
Setup, billing records, feedback
Busy weeks may take up to 2–5 business days. Targets, not guarantees.
Boundaries
We never need platform passwords or OTPs. We can't guarantee loads, rates, or third-party uptime.
Before you email
Account email + plan · extension & browser version · screenshot/steps · payment ID for billing.
Free trial
Start an 11-days free Riley Pro trial
New verified accounts can start a self-serve trial on Subscribe — no credit card, one trial per account. Then open Dashboard → Connect extension (or Sync plan in the popup). When it ends, subscribe or stay on Free. Riley Pro+ is paid only.
Contact
Email support
Official channel for account, billing & technical help